Return & Refund Policy

Exchange Eligibility

Exchanges are accepted within 7 days of delivery for the following conditions:

• They receive the wrong product.
• Product arrives damaged.
• Product is defective.
• Replacement stock isn't available.

Refund

When a refund is approved, it will be processed to the original payment method. Please allow 4–5 business days after approval for processing. Bank/payment-provider processing times may vary.

Not Eligible for Exchange

The following products are not eligible for exchange:

• Products damaged due to misuse, accidental damage, or improper handling after delivery.
• Products returned without the original packaging, accessories, or tags, except where the return relates to a damaged, defective, or incorrect product.
• Products showing signs of use that are not being returned because of a reported defect.

How to Request a Return or Exchangee

To request a return or exchange, please contact our customer support team within 7 days of delivery and provide the following information:

• Order ID
• Reason for the return or exchangee
• Photos or videos clearly showing the issue, where applicables

Our team will review the information provided and contact you with the next steps. Please wait for our confirmation and return instructions before sending the product.

How to Cancel Order?

Orders may be cancelled before dispatch by contacting customer support. Once an order has been dispatched, cancellation may not be possible.

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